Finding trustworthy team members to fill out your crypto community management team is not easy. At Crowdcreate we tried many different methods before finding the right one for the company.
The thing is—there isn’t any one way to hire. People are different and work better with some relationships than others. This post aims to help you streamline hiring team members by guiding you through the process of seeking good, honest people to build working relationships with.
The key to assessing a person is asking them the right questions. The first of these questions should be aimed to gauge what the crypto community manager is good at and his/her general positive attributes:
Are you a Company?
Are you an Investor or Fan?
- What Is Your Name?
- Where Are You From?
- Name 5 Good words that describe you as a person and why?
- Name 5 Things You Are Good At.
These questions will definitely help you get to know the person at a basic level and will also establish a solid rapport before delving into more serious and nuanced questions.
The second part to these questions should dig a little at the things he/her feels negative about and why.
- Name 5 Things You Are Bad at and Why?
- Name 5 Things That Scare You.
The next series of questions should be aimed at getting to know the applicant’s work history and his previous experience in this field. These questions are important because it tells you how much they know about crypto community management. Good moderators will give you solid answers with detailed information about their time as a manager. They will have solid references. When you ask their employers about their work history, you should hear a resounding compliment.
Looking for Crypto/NFT Community Manager for your Project?
- Have you moderated a community before? If so which ones?
- Can you link me or send me your previous employers contact info. When I contact him, what do you think he’ll say?
Notice the use of “when” instead of “If”. This helps you get a more honest and self-aware answer.
- How would you describe your previous boss?
- What was the hardest thing you had to do as a community manager?
- Can you tell me a time where you and a potential client got into a disagreement? How did that pan out?
- Can you tell me of a time when you made a mistake? How did you resolve it?
Although some of the responses to these question would make the applicant feel vulnerable, resounding intelligent answers are definitely a good sign of employability. These questions will help you understand how resilient they are and more importantly will also give you an idea of their judgement as to what they consider a mistake. Honest and respectful answers are a good sign for compatibility. They are also a good litmus test to judge the communication skills and patience in a one-on-one situation which is the de facto requirement for community managers.
The next series of questions should give a solid understanding of their insights and what they would like to change. These questions are to provide a little deeper understanding into the potential crypto community managers mind. When you are given solutions or creative answers to problems you already have, you know you have a good potential hire on your hands. These questions should help you understand how much the person knows, how creative they are, as well as if they can be managed.
- If you were your boss, how would you deal with an unruly user/member of the community?
- How would you describe your previous employer?
- How would you describe some of your previous clients? Please give me an example.
- How would you change the ICO, IDO, NFT community itself to make it better?
- How would you change crypto community management problem escalations?
Understanding and assessing how a potential employee works under stressful and escalating situations is a very important thing. Given the rapidly evolving crypto landscape, adaptability and being able to tackle adversities in a sensible and level-headed manner are crucial requirements.
Knowing how they would react in the face of the most adverse situations is essential. Their willingness to share their opinions and feedback would prove invaluable to the whole team in the long run.
At the end of the day they should demonstrate that they have a solid understanding of the nature of the crypto space and the project they’re going to be working with. A passion for the mission and the product would definitely go a long way.
Finding people to fill out your crypto community management team can be tedious and time consuming. However, as the foundation of your crypto community management, your managers have to be vetted properly.